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  • メルマガ購読促進 ポップアップ

    Contains newsletter popup elements もっと読む

  • 配送・送料について

    We shall endeavour to despatch the goods to you as soon as possible after you place your order. Normally this is within 2 working days or less if the goods are in stock (subject to the order having been accepted by us as will be confirmed to you by email), もっと読む

  • アカウント情報の編集

    Your email address serves as a convenient way to receive important information about your order and serves as your ECCO Japan account identification. Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information もっと読む

  • 注文の変更/キャンセル

    You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods. もっと読む

  • お支払い方法について

    Payment for all goods must be by credit or debit card. We accept payment with: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. もっと読む

  • エコープライバシーポリシー

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  • エコー利用規約

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  • よくある質問

    Many of customers share the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here are a list of the most common questions and answers provided for customers. もっと読む

  • 旧サイトご利用のお客様へ

    サイトリニューアルに伴うご挨拶・手続きのご案内 もっと読む

  • アカウントの作成

    Creating an account is easy. You may create an account at any time by clicking the My Account hyperlink in the header or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order. もっと読む

  • 交換・返品・返金について

    We want you to be happy with your purchase from us. If you are unhappy with the goods in any way please contact our Customer Service Team at customerservice@demandware.com or call 888 553 9216 as soon as possible. Please note that calls to 888 553 9216 that are not made from a US landline may be subject to a charge. If for any reason you are unhappy with your goods, you have the right to return them and receive a full refund. もっと読む